Patients and Family

CHOC is different than most hospitals. You feel it the moment you walk in the door, and at every step that follows. Whether you’re visiting us for a hospital stay, procedure, appointment or to comfort a loved one, our goal is to make your experience as seamless as possible. Within this section of the website, you’ll find everything you need to know about CHOC before, during and after your visit.

Coming to CHOC

From maps to visiting hours, we have the information you need to plan your visit to CHOC.

Exterior view of CHOC Children's entrance signage

During Your Stay

Outside patio play area
During your visit to our hospital, take a moment to enjoy the amenities our campus has to offer, including:
Want more parenting tips? Visit the CHOC Health Hub or sign up for our newsletter.

The CHOC Experience

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Your presence in the hospital is very important to your child and to us. We will be here to answer your questions and help you play an active role in your child’s care and experience at CHOC.

The CHOC Experience guide is designed to provide you with all the information you need while at our hospital, including information about getting oriented to the hospital environment, what to expect during your stay, a comprehensive list of hospital services and resources, how to plan for discharge, health planning tools and more.

Patient and Family Resources

Volunteer giving mom information to mom at the counter of the resource center

We have many resources and services available to our patients and families, including:

Patient & Family Resource Center
Located in the Bill Holmes Tower, visit our center to use a computer, research a diagnosis or recharge your mobile devices.

Send a Gift to a Patient
Our Gift Shop will gladly take phone orders for items to deliver to any CHOC patient. Just call 714-509-8668.

Email a Patient
Family and friends are invited to use the following form to email a patient at CHOC Hospital in Orange or CHOC at Mission Hospital. Emails will be delivered daily Monday – Thursday by our Child Life Department staff during regular business hours. Emails received over the weekend will be delivered the next business day.
The experts at CHOC in partnership with the Orange County Register have developed this site to provide you with the information you need to help keep your children healthy. From immunizations to broken bones, we’re here to provide answers to some of parenting’s most common, and not-so-common, questions.

Nemours Patient and Family Education Resource
This resource provides thousands of articles, animations, games and news on a variety of health topics written specifically for parents, kids and teens.

Family Legal Assistance
Family Legal Assistance at CHOC is a nonprofit that works with CHOC to support families who need help with medical consent issues.

Community Resources Directory
CHOC Community Resources is an online directory of free or reduced cost services in the community that are available for our patients and families.

Medical Records and Billing Information

We know that medical bills can be confusing.  In an effort to simplify matters, we assist you in verifying your insurance and identifying prior authorization requirements, deductibles and co-payments.

Our financial consultants in the admitting department are available to answer any questions you may have concerning your child’s account. Ask for their help if you need to make special arrangements for your financial needs.

CHOC has a dedicated team available M-F, 8:00 a.m. to 4:30 p.m. to assist you with any of your CHOC billing or payment arrangement inquiries. Please call (714) 509-8600.

Get more information about requesting medical records, billing, medical groups and health plans.

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