The CHOC Experience
WELCOME TO CHOC
While your child is in the hospital we will work closely with you to create a nurturing experience and compassionate environment while providing excellent medical care.
Your presence in the hospital is very important to your child and to us. We will be here to answer your questions and help you play an active role in your child’s care and experience at CHOC.
This guide is designed to provide you with all the information you need while at our hospital, including information about getting oriented to the hospital environment, what to expect during your stay, a comprehensive list of hospital services and resources, and how to plan for discharge.
During Your Stay at CHOC
While your child is in the hospital, we will work closely with you to create a warm, compassionate environment while providing excellent medical care. As a parent of a child at CHOC, you are an important part of the team working to make your son or daughter well. You will encounter a lot of different people, all with an important role in making sure you are comfortable and safe.
Use these printer friendly downloads to help track details about your child’s stay.
A Safe, Secure Environment
CHOC has taken a number of steps to make sure that your child is in a safe, secure environment at CHOC. The hospital constantly monitors and tests a wide range of security and safety measures. You may hear overhead announcements for drills and other messages. Please notify your nurse if you have questions.
If you require education or assistance in properly using your child’s car seat prior to discharge, please have your child’s nurse contact our certified child passenger safety technicians for an appointment.
Follow these eight tips for ensuring a safe experience every time:
- Be an advocate for your child. Don’t be shy. Ask questions about your child’s care, raise safety concerns you have, or ask the caregiver to double check their chart before they act. Write down your questions to make sure the caregiver addresses them.
- We’re children’s experts, but you know your child best. Share unique things about your child that may be importance to your child’s overall care.
- Wash. Wash your hands and your child’s hands. Hand washing prevents spread of infection.
- Ensure they wash too. It is okay to remind doctors and nurses about washing their hands before working with your child—even if they are wearing gloves.
- Keep skin clean and dry. Especially if your child has an intravenous catheter (IV) or a wound, keep the skin around the dressing clean and dry and let your caregiver know if it gets wet or loose.
- Watch for red or irritated skin. If you notice any new redness or irritation on your child’s skin, notify your child’s caregiver. Ask what steps can be taken to prevent harm to the skin.
- Know the meds. Ask for the names of the medications your child is receiving and why they are being given. Caregivers will check your child’s ID band before giving a medication to make certain the correct medication is being given. If you don’t see this, ask staff to double check that the medication is for your child.
- Be prepared when going home. Make sure you are comfortable with knowing:
- Medications and treatments
- Signs to watch for that require a call to your doctor
- What doctor to call
- When you should make a follow-up doctor appointment
If you have concerns about your child’s treatment, please Speak Up! Ask your caregiver to Stop and Listen. If you are still uncomfortable about your child’s condition, dial 15433 to activate the Rapid Response Team.
TELL A FRIEND. Share your experience with the community and let them know about the wonderful care and treatment your child received at CHOC. Miracles take place at CHOC every day and it’s important for the community to understand the high quality of pediatric medical care that is available to them right here in Orange County.
BE AN ADVOCATE. Every child needs someone to speak on their behalf and defend what is in their best interests. Reach out and express yourself with elected officials to promote legislation that will generate support and awareness for children and pediatric health issues.
JOIN. With a CHOC Guild for nearly every region in Orange County, there is no shortage of opportunities to support CHOC through fundraising programs and events in your own community, meet your neighbors and make new friends while you’re at it.
The CHOC Foundation helps to provide vital funding for care, education and research. For more information about ways you can help support CHOC, please call the Foundation at 714-509-8690.
Nurture, advance and protect the health and well-being of children.
To be the leading destination for children’s health by providing exceptional and innovative care.
SIX CORE VALUES
- Excellence – setting and achieving the highest standards in all we do
- Compassion – caring with sensitivity and respect
- Innovation – advancing children’s healthcare by leading with new ideas and technology
- Collaboration – working together with our colleagues and partners to achieve our mission
- Service – delivering unmatched personal experience
- Accountability – serving as dedicated stewards of the lives and resources entrusted to us