Patient- and family-centered care is a partnership between our staff and your family, working together to meet the needs of your child in the best way possible. We encourage patients and families to be active members of the care team by asking questions, sharing knowledge and making decisions. We can share our knowledge about medical treatments, while you can share your knowledge about your child and family and what is important to you. We encourage you to ask questions regarding medications, tests and procedures. Patient- and family-centered care also means open communication and information sharing in a language and style you can understand. We want you to ask us questions and work with us to develop a communication style that works for you and your family. We are committed to making sure you know how your child is doing and you are involved in the plan of care.
Family members are encouraged to take an active role in the care provided to their children at CHOC. In this CHOC Radio interview, Patient- and Family-Centered Care Coordinator Marta Gebo talks about the many ways CHOC physicians, nurses and staff partner with patients and families.
Part of our patient- and family-centered vision is to provide you the information and tools you need while you’re at CHOC. Whether you need a fax machine to conduct personal business, a computer to research your child’s health condition or simply a place to go and have a moment of normalcy, the Family Resource Center is available for every need. The center offers comfortable seating, multimedia workstations, computers, fax machines, printers, WiFi access and a library of books and resources covering a wide range of diagnoses, illnesses, stress management as well as general health and wellness. Some books are provided to keep at no charge.
The Family Resource Center is located on the second floor of the Bill Holmes Tower and is open 11 a.m.-7 p.m. Monday-Friday. Our Coffee Kiosk is located just down the hall as well, offering Starbucks coffee drinks and snacks. Learn more about the family amenities and services at CHOC.
The Family Advisory Council is an important group of adult family members from a variety of backgrounds and family types who meet regularly to provide input on decisions, initiatives and discussions at CHOC. Among its many accomplishments since its creation in 2002, the council has:
For more information about the Family Advisory Council, please send us a message.