Your telehealth appointment

This short video will describe what to expect during a telehealth appointment with a CHOC Children’s provider.

Telehealth appointments are virtual visits with a CHOC provider conducted through a smart phone, tablet or computer.

Call your primary care office to schedule a visit with your CHOC pediatrician.

Call CHOC’s Patient Access Center at 888-770-2462 to see a CHOC specialist.

Your child’s provider will decide if a telehealth visit is ideal for you.

After your appointment is scheduled, you will receive an email from CHOC with instructions.

Your child’s visit can take place at home or in any private location with internet access.

For the exam, please have information for your preferred laboratory and pharmacy available. It’s also helpful to have a thermometer, light source and scale on hand.

About 15 minutes before your appointment, you will receive a call from CHOC to ask if you need additional assistance for your appointment.

To start, find the email from CHOC and follow the instructions.

For telehealth appointments, CHOC uses a special software with additional security layers. The video from the visit is not saved or stored.

During the appointment, you will see and hear your physician or specialist. You will be able to interact, ask questions and answer your provider’s questions.

Don’t worry if the visit “feels” different at first. That’s OK and expected.
Parents might be asked to help with the exam. For example, you may need to take your child’s temperature or help show how well they can move their limbs. The provider will guide you through this process.

As your visit wraps up, the provider will explain next steps, including ordering any necessary laboratory tests or prescriptions.