CHOC Children’s Customer Service Manager Sandra Schultz was certified as a patient experience professional through the Patient Experience Institute (PXI). And, she has been selected to serve on the newly created Pediatric Council of The Beryl Institute.
PXI is an independent, nonprofit organization committed to improving the patient experience through evidence-based research and professional development. It is a sister organization of The Beryl Institute, a global community similarly dedicated to improving the patient experience through collaboration and shared knowledge.
According to PXI, a certified patient experience professional (CPXP) is a leader who influences the systems, processes and behaviors that cultivate consistently positive experiences as defined by patients and families across the continuum of care. An international designation, CPXP certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience.
As a member of the Pediatric Council, Sandra joins other industry leaders across the nation committed to engaging with one another, sharing ideas and expanding the engagement of pediatric patient experience.
“I am honored to serve on The Beryl Institute’s Pediatric Council and look forward to exchanging best and innovative practices that will further enhance the patient experience at CHOC,” says Sandra.
CHOC’s long-standing commitment to providing the best possible patient and family experience is guided by the principles of dignity and respect, information sharing, participation and collaboration. Feedback is actively solicited through surveys and forums, such as the Family Advisory Council. The council is an important group of adult family members from a variety of backgrounds and family types who meet regularly to provide input on hospital initiatives.