Visiting our Campus and Offices During COVID-19

The COVID-19 pandemic has created a very fluid environment, with national, state and local guidelines changing frequently. We appreciate your patience and understanding as we adjust our practices to ensure a safe and healthy environment for our patients, families, staff and community. We thank you for trusting our mighty brigade to deliver safe, high-quality care to your child.

Mask Requirement and LIMITED visitors
CHOC is following the COVID-19 masking recommendations of leading health authorities, including the Centers for Disease Control and Prevention. Individuals, ages 2 years and older, are required to wear masks while inside any of our locations. We are happy to provide complimentary masks, if needed.
To limit the number of people in our buildings, only two parents or guardians may accompany a patient at a time. For hospital admissions, only one parent or guardian may stay overnights (8 p.m. – 8 a.m.). Other children, including siblings, are not permitted.
Our goal is to protect the health and safety of everyone we serve, particularly patients with compromised immune systems, and our staff who care for all children. We also want to help curb the spread of the virus in the community.
Thank you for understanding our position on this important health matter.

Telehealth appointments
Call our Patient Access Center at 888-770-2462 or your primary care office.

Visitor Restrictions

CHOC Hospital in Orange

We understand how important it is to visit loved ones during a hospitalization, especially a child’s. However, for the safety of our patients, families, physicians and staff during the COVID-19 pandemic, CHOC Hospital needs to limit visitation on our campus until further notice. In addition, we are screening everyone for symptoms of illness and fever. To save time, you can begin the screening process as soon as you arrive on campus and before you check-in. Enter screen.choc.org into your mobile browser and follow the simple steps.

Here is what you can expect:

  • Two parents/guardians, total, who are well can accompany a patient at a time. For overnight stays, only one parent/guardian may remain with the patient from 8 p.m. – 8 a.m.
  • Children are not permitted as visitors, including infants. Our hearts go out to breastfeeding mothers.  In an effort to keep infants as safe as possible, we must ask that they remain home. Mothers who are breastfeeding a patient’s sibling can request a breast pump from their child’s nurse to use in the hospital. As an exception to the above, when a patient’s mother is breastfeeding a sibling, a third well surrogate may be designated as the patient’s visitor.
  • Proper hand hygiene is required each time a visitor enters and exits the patient’s room.

CHOC at Mission Hospital

For the safety of our patients, families, physicians, and staff, CHOC at Mission Hospital has made some changes to our patient visitation policy.

Here is what you can expect:

  • Each patient will be allowed to have two healthy visitors (who are primary care givers) for the duration of their stay. These two people must remain the same two people for the duration of the child’s hospitalization.
  • Visitor will be issued a CHOC ID band at admission.
  • Visitor will need to go to the main lobby for a health screen and to receive a visitor band.
  • Those who pass the screening will be given a green wristband valid for 24 hours. Upon the band’s expiration, the visitor will need to be screened again.

We apologize for any inconvenience these visitor limitations place on you and your family. We are taking these necessary steps to protect the health and well-being of our community – patients, their families, physicians and staff.  Based on new local, state and federal guidelines, we may have to implement additional changes.

Specialty Care Offices

We understand the importance of a visit with a specialist for your child’s health. We encourage families to keep their scheduled appointments, and have enacted the following measures for everyone’s health and safety.

  • If you or your child has been sick within the last 72 hours, please call your doctor’s office to ask if you should come in for your appointment, or attend a telehealth appointment instead.
  • At all specialty offices, both on the Orange campus and off, we are screening all patients and their guardians upon arrival, for symptoms including cough, fever, shortness of breath, sore throat, rash and diarrhea.
  • Only two parents/guardians may accompany their child to an appointment; no other children, including siblings, are permitted.

Learn more about what to expect when visiting our offices during COVID-19.

Primary Care Offices

Now, more than ever, we want to be able to ensure the health and wellness of your child. Throughout our practices, we have separated offices, waiting rooms, exam rooms and times/days for sick visits and well visits. We have also vaccinated our providers and staff, and have enacted the following measures at all of our locations:

  • We are screening all patients for COVID-19 risks, by phone when families make appointments, and upon arrival for well and sick visits.
  • Parents/guardians of children who are at risk for COVID-19 should contact their providers to discuss any concerns about and/or alternatives to in-office visits.
  • We ask that only one family member accompany a patient to their appointment. Please leave siblings at home if feasible.

Learn more about what to expect when visiting our offices during COVID-19.