Visiting our Campus and Offices During COVID-19

To ensure a safe and healthy environment for our patients, families, providers and staff, CHOC continues to monitor the community spread of COVID-19 and to follow national, state and local guidelines.

Thank you for your patience, understanding and for trusting our mighty brigade to deliver safe, high-quality care to your child.

Mask Requirement
As a healthcare provider, CHOC is still required to enforce mask wearing. We ask that all individuals, ages 2 years and older, wear one of the following while inside any of our facilities: surgical mask, KN95 mask or N95 mask. A cloth mask is not an acceptable substitute. We are happy to provide a complimentary mask, if needed.
Thank you for helping us protect the health and safety of everyone we serve, particularly patients with compromised immune systems, and our staff who care for all children.

Telehealth Appointments

Many appointments can be done through telehealth, which means you can interact with a provider from the comfort and safety of your home. Depending on your child’s health needs, you may be asked to see your doctor using a computer or mobile device. When you schedule a telehealth appointment, you will receive a link by email or text message, which will connect with a CHOC provider at your appointment time. Call our Patient Access Center at 888-770-2462 or your primary or specialty care office. Please call our Patient Access Center at 888-770-2462 or your primary care office.

Telehealth appointments
Call our Patient Access Center at 888-770-2462 or your primary care office.

Visitor Restrictions

CHOC Hospital in Orange

We understand how important it is to visit loved ones, especially children, during a hospitalization. For the safety of our patients, families, providers and staff during the COVID-19 pandemic, CHOC Hospital needs to limit visitation on our campus until further notice. In addition, we are screening everyone for symptoms of illness and fever. To save time, you can begin the screening process as soon as you arrive on campus and before you check-in. Enter into your mobile browser and follow the simple steps.

Here is what you can expect:

  • A maximum of two parents/guardians, who are healthy and without symptoms, can accompany a patient at a time. For overnight stays, only one parent/guardian may remain with the patient from 8 p.m. – 8 a.m. Other visitors are not permitted inside the hospital.
  • Children are not permitted as visitors, including infants. Our hearts go out to breastfeeding mothers.  In an effort to keep infants as safe as possible, we must ask that they remain home. Mothers who are breastfeeding a patient’s sibling can request a breast pump from their child’s nurse to use in the hospital.
  • Proper hand hygiene is required each time a visitor enters and exits the patient’s room.

CHOC at Mission Hospital

For the safety of our patients, families, providers and staff, CHOC at Mission Hospital has made some changes to our patient visitation policy.

Each patient may have up to two healthy primary care givers for support. These caregivers must remain the same two people for the length of the child’s stay in the hospital. We can accommodate one caregiver staying overnight in your child’s room.

  • Parents or legal guardians will be issued a CHOC ID band at admission.
  • Caregivers will need to complete a health screening at the main lobby entrance.
  • Those who pass the screening will be given a colored band or a badge. Upon the badge or band’s expiration, the visitor will need to be screened again.
  • Other visitors such as family members, including siblings, are not permitted at this time.

We apologize for any inconvenience these limitations may place on you and your family. We are taking these necessary steps to protect the health and well-being of our community – patients, their families, providers and staff.  Based on changing local, state, and federal guidelines, we may need to implement additional guidelines in the future.

Primary Care Offices

Now, more than ever, we want to be able to ensure the health and wellness of your child. Throughout our practices, we are taking all precautions to ensure the safety of your family and our providers and staff, including masking, social distancing, thorough cleaning and separating well visits and sick visits when appropriate. We have also vaccinated our providers and staff, and screen all patients for COVID-19 symptoms, by phone when families make appointments, and upon arrival for well and sick visits.

Parents/guardians of children who are at risk for COVID-19 should contact their providers to discuss any concerns about and/or alternatives to in-office visits.

Learn more about what to expect when visiting our offices during COVID-19.

Specialty Care Offices

We understand the importance of a visit with a specialist for your child’s health. We encourage families to keep their scheduled appointments and have enacted the following measures for everyone’s health and safety.

  • If you or your child has been sick within the last 72 hours, please call your doctor’s office to ask if you should come in for your appointment or if your child should be seen via a telehealth appointment instead.
  • CHOC Specialty offices, both on and off the Orange campus, are screening patients and their guardians upon arrival via a QR code, to screen for symptoms of COVID-19, including cough, fever, shortness of breath, sore throat, rash and diarrhea before services are rendered.
  • Masks will continue to be required for your child’s safety.

Learn more about what to expect when visiting our offices during COVID-19.