Is CHOC Link secure?
Yes. CHOC Children’s takes great pride in ensuring that your health information is kept private and secure. Access to CHOC Link and the information within it is controlled by strict security measures.

Is there a fee to use CHOC Link?
No. CHOC Link is a free service available to CHOC patients and families.

Who can sign up for CHOC Link?
Parents and legal guardians of CHOC patients who are age 11 or younger may sign up for CHOC Link. Children age 12 and older are not eligible at this time. Patients who are 18 or older may create their own CHOC Link account.

How do I sign up for CHOC Link?
At your next visit to a CHOC hospital or clinic, simply provide our staff with a valid email address. You will receive an email invitation to create your CHOC Link account and connect to your child’s records.

I didn’t receive my email invitation. What happened?
Check to see if the email is in your junk or spam folder. If not, please call (877) 621-8014 to request another email invitation.

What do I do if my email invitation has expired?
If you have not created an account within 90 days of receiving an email invitation, the invitation will expire. Please email choclink@choc.org to request another email invitation.

Can I have one CHOC Link account for my whole family?
Yes. One account can be used to manage the health of all children under 12 in a family.

What happens when my child turns 12?
State laws prevent us from giving parents and guardians online access to their children’s medical records once the minor turns 12 years old. On your child’s 12th birthday, your child’s information will no longer be accessible in your CHOC Link account. Any other children on your account will not be affected. When your child turns 18, they may create a CHOC Link account to access their own medical records.

Can I still access a hard copy of my child’s medical records?
Yes. While CHOC Link cannot display any of your child’s medical records after they turn 12, parents and legal guardians may still obtain a hard copy of a child’s records by calling our Health Information Management Department at (714) 509-8460. Please note that certain information within the records may be withheld due to state laws.

Is CHOC Link available in Spanish?
Yes, CHOC Link is available in Spanish. After log in, you will see a Spanish version link at the top of the page.

How do I access CHOC Link?
After you have created an account, log in to CHOC Link here or download the HealtheLife mobile application, available for iOS and Android operating systems.

What is an appropriate reason to send a message to my child’s doctor?
Secure messaging is a way to discuss routine issues with your child’s doctor and ask general questions about a condition, procedure, medication or previous visit. The doctor may ask you to make an appointment if the issue is more suited for a clinic visit. Messaging should not be used if your child has an urgent need or is experiencing an emergency. If your child has a medical emergency, please call 911 or go to the nearest emergency room.

Can I attach documents and files to messages that I send to my child’s doctor?
Yes, the messaging feature allows you to include attachments.

How will I know when I have received a message from my child’s doctor?
You will receive an email notification when a new message is available to view.

When can I see lab test results in CHOC Link?
In most cases, your child’s lab results will be available to view within four business days.

What is the difference between refilling a prescription and renewing a prescription?
A prescription refill is done through your pharmacy. When a prescription has expired or its refills have run out, CHOC Link allows you to request a prescription renewal from your child’s physician.

Will my child’s primary care physician be able to access CHOC Link?
Primary care physicians will not be able to access CHOC Link directly. CHOC Link does allow you to send clinical documents to another physician who has a secure email address.

Why is some information missing from my child’s medical records in CHOC Link?
CHOC Link is designed to show a snapshot of the most useful information from your child’s medical records. To obtain a complete set of records, call the CHOC Children’s Health Information Management Department at (714) 509-8460. Please note that certain information within the records may be withheld due to state laws.

What should I do if I see a discrepancy or inaccurate information in my child’s medical record?
If you see a discrepancy or an error in your child’s information, please contact the CHOC Children’s Health Information Management Department at (714) 509-8460.

Can I use CHOC Link on a mobile device?
Yes, CHOC Link is accessible on all mobile devices.

What if I forget my password?
If you forget your password or your account becomes locked, please follow these steps to reset your password:

1. Select “Forgot password?” from the login screen.
2. Enter your username and submit.
3. You will receive a message stating that an email has been sent to the address associated with your account.
4. Check your email for the message regarding your password.
5. Click the link contained in the email.
6. The link will direct you to a screen where you will enter your username and answer your security questions. Once authenticated, you may enter a new password and confirm it.

I was logged out of CHOC Link. What happened?
Protecting the privacy and security of your information is our top priority. If your computer remains idle for more than 20 minutes while you are logged in to CHOC Link, you will be automatically logged out.

I’m having trouble with my account. What should I do?
Technical support is available 24/7. Please call our support line at (877) 621-8014 and select “patient portal” to talk to a representative. Spanish-speaking representatives are available Monday-Friday, 6 a.m.-3 p.m. PST.

If your question cannot be answered by our FAQs or our technical support line, please send us an email at choclink@choc.org and we will assist you.