Patients Horizontal Menu
Patients Footer Menu

Medical Records and Billing

We know that medical bills and records can be confusing. In an effort to simplify matters, we can assist you in verifying your insurance; identifying prior authorization requirements, deductibles and co-payments; and obtaining and understanding your child’s medical records.

Understanding Your Bill

After you leave the hospital, we will bill your insurance company directly and you will receive an itemized copy of your charges. Once we have settled your account with your insurance company, a payment may be requested by the hospital for any amounts not covered by your insurance or government-sponsored program. In addition to cash or check, we will accept VISA, MasterCard, or American Express.

Please note: In addition to your hospital bill, you may also receive separate bills from your doctor, radiologist, anesthesiologist, pathologist and other specialists who cared for your child. For inquiries regarding these charges or to verify if a physician is contracted with your health plan, please call the physician directly.

Click here to pay your CHOC Children’s bill online.

Request Medical Records

If you would like copies of your child’s medical records, please complete the following authorization form and return it to CHOC either via fax, mail or email.

Click on the following for Authorization for Use or Disclosure of Health Information
English | Spanish

Send your form by mail to:
CHOC – HIM Department
1201 West La Veta
Orange, Ca 92868

Fax: 714-509-8388
Email: requestrecords@choc.org
Phone: 714-509-4368 if you have any questions or would like to speak to one of our correspondence representatives.

Please allow approximately 7-10 working days to process your request. There is a small fee for copying of 25 cents per page or 50 cents per page if the record is on fiche or film. (If you would like to be notified of the fee ahead of time, please indicate that on your correspondence.) There is no fee if the records are sent directly to the requesting physician’s office.

CHOC Link provides online access to a child’s medical information at CHOC, including visit summaries, discharge documents, lab results, health issues and allergies, medications and immunization history. Please note: CHOC Link is only available for patients ages 0-11, and for patients 18 and older. We are unable to provide access for patients ages 12-17 at this time. Learn more about CHOC Link.

Medical Groups and Health Plans

CHOC Children's contracts with most major public and private health care programs including Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs.) This list of hospital contracted health plans is subject to change and may be different than that of your physician care team who bill separately from the hospital. You are advised to check with your health plan or insurance network to confirm that CHOC and your physicians are contracted providers. For questions regarding your insurance or eligibility, please contact the CHOC Admitting Department at (714) 509-8400. When you choose your physician and medical group, call the office and make sure they refer to CHOC.

Anthem Blue Cross EPO
Blue Shield of California EPO/PPO
Health Net PPO
ARTA Health Network
CHOC Children's Specialists
CHOC Health Alliance
Greater Newport Physicians
MemorialCare Medical Group
Monarch Healthcare
PrimeCare Medical Network
Prospect Medical Group
St. Joseph Heritage Medical Group
St. Joseph Hospital Affiliated Physicians
St. Jude Heritage Medical Group
St. Jude Hospital Affiliated Physicians
Talbert Medical Group
ARTA Health Network
CHOC Children's Specialists
CHOC Health Alliance
MemorialCare Medical Group
Mission Hospital Affiliated Physicians
Monarch Healthcare
St. Joseph Heritage Medical Group
St. Joseph Hospital Affiliated Physicians
St. Jude Heritage Medical Group
St. Jude Hospital Affiliated Physicians

Facebook  Twitter  Pinterest  Instagram  Foursquare
 LinkedIn  YouTube  RSS  CHOC Blog

 

UC Irvine

CHOC Children's is affiliated with the UC Irvine School of Medicine