CHOC’s volunteer team provides crucial assistance in our mission to nurture, advance, and protect the health and well-being of children. In order to fully immerse our volunteers into teams that care for our patients and support the hospital’s work, we ask all volunteers meet our rigorous standards. We ask for your patience and understanding, and greatly appreciate your desire to help us support a safe and healthy environment for all of CHOC’s families, patients, associates, and volunteers.
Volunteer Standards for CHOC and CHOC at Mission:
- Volunteers must be at least 16 years old.
- Volunteers must be able to commit to a minimum of 1 full year (we do not offer short term or summer only volunteer opportunities).
- Volunteers must be able to commit to a regularly scheduled shift once a week.
- Volunteers must dedicate a minimum of 100 hours of service annually. Out of the 100 hours of service, 10 hours must be committed to clerical or special event support.
- Volunteers must abide by all patient confidentiality guidelines, customer service expectations, and hospital policies. The safety and protection of our customers are our number one priority.
- Volunteers must have access to or possess a computer and email address. The Volunteer Services department utilizes email to communicate vital information.
Characteristics of Excellent CHOC Volunteers:
- Committed to providing excellent service on a regular, weekly basis
- Dedicated to make a difference to the lives of our patients and their families first
- Motivated not to simply be here, but to go above and beyond
- Open to communicate with others in a warm and friendly manner
- Commit at least 100 hours of service
If accepted as a volunteer, you will be asked to:
- Adhere to CHOC’s incoming volunteer medical and background pre-screening requirements:
- Documentation of proof of immunizations to: Measles, Mumps and Rubella (MMR), Varicella (Chicken Pox) and Tdap (Tetanus, Diphtheria, and Pertussis)
- Proof of two negative TB tests in a 12-month period. If you have tested positive in the past, a proof of chest x-ray within a 12-month period
- Background Check (volunteers over 18 years) and a reference form
- Complete online training modules and attend a new volunteer orientation
- Attend a placement appointment to be assigned into a volunteer position, as well as attend an on-the-job training (as well annual refresher trainings as required)
CHOC’s Associate Health office can administer the TB tests free of charge. If you do not have proof of receiving the Tdap, Associate Health can also administer this shot for free. We encourage you to check with your primary care provider to obtain immunization records or blood titers to prove immunities if you do not have an immunization record.
Volunteer dress code:
In keeping with our commitment to professionalism and customer service, CHOC requires its volunteers be neat, clean, and well groomed while on duty. The Volunteer Services department is proud of our volunteers in upholding the following requirements that are standard at CHOC for all Associates and Volunteers:
- Volunteers must be in an approved uniform with a visible badge at all times when they are at CHOC, CHOC Children’s at Mission Hospital, or representing the hospital in public
- Jeans, T-shirts, halter tops, stretch pants and open-toed shoes are all prohibited
- Stockings or socks must be worn with shoes at all time
- Make-up and jewelry must be used in moderation
- Hair should be neat and clean – volunteers with shoulder-length or longer hair working in patient care areas must wear hair secured off the shoulders
- Beards and mustaches must be trimmed and well-groomed
- Artificial nails, extenders, silk wraps, gel or other nail enhancements applied to the natural nail (except air dried nail polish) are not to be worn in direct patient contact areas
- Specific departments may have further guidelines due to the nature of the work