While your child is in the hospital, we will work closely with you to create a warm, compassionate environment while providing excellent medical care. As a parent of a child at CHOC, you are an important part of the team working to make your son or daughter well. You are a source of information, security, and comfort to your child in unfamiliar surroundings. Your presence in the hospital is very important to your child and to us, we will be here to answer your questions and help you play an active role in your child’s care.

	Hello Hospital Program Hello Hospital is a program designed to help reduce patient and family fears prior to their scheduled procedure or surgery. A Child Life Specialist will introduce future patients and their families to the hospital environment, procedures, and equipment with the goal of reducing the child’s anxieties.
	Medical Records, Medical Insurance and Billing Information Information about obtaining medical records, medical billing, affiliated medical groups and health plans accepted by CHOC and CHOC at Mission
	Getting Here CHOC families and visitors may now check in at the new Bill Holmes entrance located on Pepper Street (near the intersection of Pepper and La Veta). Follow the "red carpet" to the parking structure and follow the signs to reach our new front entrance.
	Visiting the Hospital Find maps & directions, construction updates and information on our visiting hours and visitation policy.
	Sending Gifts and Communicating with Patients Find ways to keep in touch with patients in the hospital. Send patient email or create your very own patient web site.
	Child Life The Child Life Department at CHOC Children’s strives to normalize the hospital environment for its pediatric patients and families. This normalization can occur through procedural, surgical, diagnosis education and support as well as therapeutic interventions meant to maintain or improve development.
	Additional Patient & Family Services Find information about our Playrooms, Meditation Room, the Ronald McDonald House and other convenience services..
	Patient Rights and Responsibilities We believe everyone deserves special treatment and high quality health care. You and your family have rights and responsibilities under California law. We want you to understand and use these rights and responsibilities.
	Patient Safety Statement With the increasing national and public focus on patient safety, CHOC participates in multiple initiatives to remain innovative in protecting our young patients from medical errors.
	Parent Advice Line CHOC Children's is happy to present you with our Parent Advice Line (PAL). This automated service provides you with immediate information on children's health topics when you need it: 24 hours a day, seven days a week.
	Pharmacy CHOC Children's has both Inpatient and Outpatient pharmacy services staffed by professionals specially trained to understand the complexities of pediatric health care.
	Social Services The trained professional social workers at CHOC Children's recognize the impact of illness on patients and their families.
	Support Groups Support group meetings are opportunities for people to discuss their feelings, meet other people who are having similar experiences, and share relevant information. Guest lectures, topic presentations, and open discussion are available.